FAQ

1. About SOL

1.1 How does PlataformaSOL work?

PlataformaSOL allows teachers and students meet to study online. Use PlataformaSOL is very easy; you only have to follow the steps:

  • Once registered, teachers fill their profile with information about their background, experience, resume, pricing, availability and contact information.
  • Students can find a teacher on the teachers’ list, choosing the one that fix better in their needs.
  • Once registered, students can check the teacher’s calendar and choose a day and an hour for their lesson. They can also add some extra information.
  • Teachers receive the class proposal and accept or reject it. They can also add information.
  • When the request is accepted, the class proposal is officially scheduled and saved in both the teachers’ and student's calendars, and they will receive the contact and payment information.
  • Before the class, the student pays to the teacher following the instructions received by email.
  • At the scheduled class, teacher and student have the lesson.
  • After the lesson, the student can rate the teacher.

1.2. Why do I need to register?

To use PlataformaSOL and keep your data save, you need to accept the Terms of Service and introduce the following data:

  • Name
  • Time zone
  • Email address
  • Password

It only takes a few moments to register, and registration will give you access to all the services of PlataformaSOL.  Start teaching and learning Spanish now!

1.3. What can I do if I forgot my password?

If you forgot your password, you only have to click on the recover link on the sign in page. You’ll receive an email with further instructions to obtain a new password.

1.4. How are the classes?

The possibilities of the classes are limitless. Both the teacher and the student agree on the subjects and then can use all the Internet tools to have a good lesson (Skype, MS Messenger, Hangout, etc.).

1.5.Why should I use PlataformaSOL?

PlataformaSOL will help make studying or teaching online easy, and with lot of advantages:

  • Schedules: Using PlataformaSOL you’ll always have your calendar updated. We’ll remind you the upcoming lessons by email, and you can also check the calendar to see all future and past lessons. In addition, PlataformaSOL calculates the schedules between different time zones, so you can work with anyone in the world.
  • Quality: Rates and rankings, and also the information of their background, will help you to find the best teacher for you.
  • Classes information: All information about the future and past lessons will be in your profile, organized for fast and easy access.
  • Payment: You don’t need to worry about your payment information. PlataformaSOL will send to the student the instructions to pay the teacher only once the class is scheduled.

1.6. Do I need to install any special software?

For the classes, you can use the best tool for you (Skype, MS Messenger, Hangout…). When you access to a teacher profile, you’ll see which one is using. There is no need to install any additional software to use PlataformaSOL.

2. I'm a student

2.1. How do I start learning?

Start learning Spanish online in PlataformaSOL is very easy; you only have to follow these steps:

  • Create a FREE account on PlataformaSOL
  • Find a teacher: You can do this by searching on the teachers list.
  • Create a class proposal: Check the availability of your chosen teacher and select a day and an hour. The teacher will confirm or reject your request and you will receive an email with the confirmation of the lesson, the contact information and payment instructions.
  • Have the class: Just connect with the teacher on the scheduled day and hour.

2.2. How can I find a teacher?

You only need to look on the teachers list. Basic information is available on the list, and you can have more information by accessing to the teacher’s profile (you have to be logged in to see the teacher’s profile).

2.3. How do I contact the teacher?

On the teacher profile you’ll find all the contact methods that you can use to contact the teacher. When the class proposal is confirmed, you’ll receive an email with the contact information that you need for the class.

2.4. How do I create a class proposal?

To create a class proposal you have to follow these simple steps:

  • Choose a teacher and access to the profile page.
  • Check her or his calendar to see when is available: Choose a day and you’ll see the free hours of the teacher. Pick up one and the class proposal pop-up will appear.
  • Introduce the details and send request.
  • You can make changes in the class just by clicking it from your profile.
  • When the teacher accepts the proposal, the class will be scheduled and you’ll receive an email with the contact and payment information.

2.5. Where can I see my scheduled lessons?

You can see all the details of your class proposals in your profile. Just click in the lesson you’re interested in and all the information will appear in a pop-up. You can modify the details and an email will be send to the teacher.

2.6. How do I pay for a lesson?

Payments for lessons are carried out between the teacher and student, using the method that the teacher specifies (PayPal, Credit Card, Bank transfer etc.). When the teacher confirms a class proposal, you’ll receive the payment instructions by email.

2.7. Do I have to pay for use PlataformaSOL?

No, PlataformaSOL it’s for free.

2.8. What’s the teacher’s rate for?

After your class, you can vote the teacher using the stars next to the teacher’s photo on his/her profile.

This score is used to evaluate the teacher’s reputation in PlataformaSOL. It will help you and other students to find a teacher that fixes your needs.

3. I'm a teacher

3.1. How to start teaching?

It’s very easy to start teaching Spanish online at PlataformaSOL, you just have to follow these steps:

  • Create a free account on PlataformaSOL
  • Fill up your profile with your teacher information: As more details you bring, more students will choose you as a teacher. Don’t forget to introduce your payment methods, with further instructions about how to do a payment.
  • Update your calendar with your availability.
  • Wait for class proposals

3.2. Where can I see my scheduled classes?

You can see all the details of your classes from your profile or from the “Classes” tab.

On your profile, the class proposals of the day will appear right down the calendar. To see a list of the coming classes, just click on the calendar icon next to the agenda and a list of the scheduled classes will be showed. From here you can access also to your classes history.

From the Classes tab, you’ll see a list of your scheduled classes, and you can filter by their status (pending, confirmed, cancelled, old).

To see the details of the classes, just click on the one you want to see.

3.3. How do I get paid?

Payments are carried out between you and the student directly.

When you fill out your profile, you’ll introduce your payment details. For example, if you want to receive payments through PayPal, write your PayPal user and all the needed instructions for the payment.

Once you’ve confirmed a class proposal, the student will receive the payment instructions by mail.

3.4. How can I tell my students when I'm available?

You can introduce your availability in your calendar from your profile. Just click on the plus icon (it will be shining if you don’t have introduced any). A week schedule will open and you can select the hours that you want to have classes.

You can update your availability whenever you want.

3.5. Can I use teaching materials during the class?

You can use any teaching material that you want. PlataformaSOL provides you some resources that you can use also in your lessons.

3.6. How can I find students?

In PlataformaSOL, the students are the ones who look for a teacher. If you want to receive more class proposals, here you have some advices to make your profile more attractive:

  • A complete profile is always more attractive.
  • Choose a professional (but not so serious) photography for your profile.
  • When a student access to the teachers’ list, only the two first paragraphs of your description and your experience are showed. Try to put the relevant information in these paragraphs.
  • Be flexible with contact and payment methods. As more options you give, more options of being chosen.
  • After the class, your students can rate you. Having good lessons and rates will allow you to appear first on the teachers’ list.

3.7. How can I contact my students?

When you receive a class proposal, you can modify the details and start a conversation on the description of the lesson.

Once a class proposal is accepted, you’ll receive the contact details of the student, so you can meet for your class.